FAQs, Terms, and Conditions

Here are some answers to frequently asked questions (if you have other ones, do not hesitate to reach out):

I don't have a logo for my business/group.  Can you design that for me?

Yes!  I can design anything! It would be great to know what style you want, but I can do sleek corporate logos, or I can do crazy hand drawn illustrations.  You can use it on everything you want after it’s created!  I’ll send you the files.  

Will you do design work that is not for a shirt?  Or can I buy the artwork off of you and take it to another company for printing?

Yes and Yes!  I’d love a shot at printing your stuff, but if you want to print elsewhere I will still gladly do your artwork.

What is your “turn around time” on artwork?

It depends but usually we are looking at 2-3 weeks.  I can work with you on dates.  There are different turnaround times during different seasons.

What is your “turn around time” on screen printing and embroidery?

About 2 weeks for screenprinting and about 3 weeks for embroidery.  I can work with you on dates though.  

How do you handle payments?

You can pay with Paypal (which allows you to pay via credit card if you don't have a Paypal account) or traditional check.

Do you require a deposit for custom artwork?

We require full payment for the artwork prior to the work being done.

Do you require a deposit for T-shirt printing?

Due to the custom nature of apparel printing you would have to pay for your order in full prior to the printing since we are shipping the order directly to you.  

Can you print just one shirt?

We can!  It takes a little longer and it's a different process, but we are able to do that.  

If I have an issue with a printed shirt will you reprint it for me again?

In most cases if your shirt/item has a defect like a hole or something else, we cannot reprint that one item.  We can reimburse you for damaged items however.  We do our very best to make sure there are no printing issues.  We will get your approval on all artwork etc.   

Is there anything you won’t print on a shirt?

Yes, though we should have conversation about that.  We like to keep our stuff family friendly but we don’t mind an “edgy style” in fact we are really good at that!

If your questions haven’t been answered, don’t be shy.  Reach out today!  I’m just a text/email/message away!  I’d love to help!

Feel free to reach out via and email to david@hardiewear.com or a text to 724-417-4507.

TERMS and Conditions

We do not anticipate having any issues or grievances with our customers.  However when issues arise these are the standards by which we operate.

MUST HAVE DATES

Hardiewear will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order.

SHIPPING

Hardiewear is not responsible for any loss, damage or shipping delays caused by the delivery carrier.

PRINTABLE AREA

Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.

  • Girls Small – 11” W x 18” H
  • Girls Medium – 12” W x 19” H
  • Girls Large – 12” W x 20” H
  • Girls Extra Large – 12” W x 21” H
  • Unisex Extra Small – 12” W x 20” H
  • Unisex Small – 14” W x 20” H
  • Unisex Medium – 15” W x 22” H
  • Unisex Large – 17” W x 24” H
  • Youth Small – 13” W x 13” H
  • Youth Medium – 13” W x 16” H
  • Youth Large – 14” W x 19” H

NOTE: Any print that goes over a seam can result in imperfections in the print.

PRINTING OVER SEAMS

Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges. Large prints run the risk of printing over seams. Hardiewear is not responsible for these inconsistencies.

CANCELED ORDERS

Orders may be cancelled up until the deposit is made. Once the deposit is made, no refunds will be issued.

GARMENT VARIANCES

Hardiewear cannot guarantee variances in size/shades/construction of garments and merchandise.

ARTWORK APPROVAL

Any misspellings, punctuation issues or any other artwork related issue is not our responsibility if the artwork has been approved by you.

INK COLORS

If the customer does not specify a Pantone color out of a Coated Pantone Book, then Hardiewear uses its best guess according to our art department’s monitor. We will pick a specific Pantone for that order, and use it on all other orders to keep consistency. Ink color may vary depending on print style, garment type, or garment blend. Upstate Merch is not responsible for these color variances.

PRICING

Hardiewear has the right to change pricing without notice.

Example: John Doe contacts Hardiewear for a quote on Monday . On Tuesday, Hardiewear changes their pricing due to rising cotton prices. Later that day John Doe places an order, but the pricing on his invoice reflects the current pricing from Hardiewear.

MISPRINTS

Hardiewear will not be responsible for misprints up to 5% per design.  This is an industry standard.  We will do our best to be perfect, but when printing thousands of shirts there can be minute blemishes that we cannot catch.

POLYESTER/BLENDED ITEMS

Polyester items can be a struggle to print on depending on the brand or the way they were dyed. The reason polyester can be a struggle to print on is because of a reaction known as dye migration. Dye migration is basically just as it sounds; small dye particles moving from one place (fabric) to another (ink). This causes an unwanted change or tint in ink color. We combat this by using special Polyester inks and bleed blockers. We fight this issue, but once in a while there is a chance for some bleeding depending on the garment. Hardiewear is not responsible for this issue.
THE APPAREL BRAND I RECEIVED IS DIFFERENT FROM WHAT I ORDERED
When your order is placed, our team orders your apparel blanks from our distributor. Sometimes that item is out of stock. In this case, we will order a brand that is comparable or better than the apparel you chose. We need to make those on the fly decisions to make sure we get your blanks on time to produce your order.
TRADEMARKS, COPYRIGHT AND LICENSING

Hardiewear is not liable for the use of Trademarked, Copywritten or Licensed Images, and customer assumes full responsibility for the use there of.

CLAIMS OR ERRORS

All claims must be submitted within 72 hours of date of delivery. Please email david@hardiewear.com to submit your claim. In the case of an error, 100% of items must be returned to Hardiewear or the reprint will not be allowed.

Hardiewear has the right to change prices and terms and conditions without notice.